Lena M Fir
map-marker Schlieren, Zurich

These are scammers

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I can only advise everyone not to order here!!! I placed an order and after I transferred the amount to their account, never heard back. It seems like this is their scam to rip off customers.
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Loss:
$80

Preferred solution: Deliver product or service ordered

User's recommendation: not do order lol - I can recommend everyone to keep their hands off of this, because in the end you are left with nothing, except that you have lost a lot of money..

Yasmin N Asg

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Verified Reviewer

Never received my products, *** service and HORRIBLE way of speaking to customers.

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Updated by user Apr 24, 2020

I received my refund, but my complaints about the company still stand, as I have not received any form of apology or the like.

Original review Apr 22, 2020
I ordered a product from www.hairpluseuropa.com and still hadn't received it a month later. When I contacted them to hear a status they were very difficult to get in contact with, and only periodically responsive. I told them to please send my order now or give me back my money, and they never replied again. I took to contact them via the original company's Instagram, and the person/owner was extremely rude and hostile towards me, she was simply just horrible with me. I never received words of apologetic character nor any intention to try and assure me that I would be receiving my order, nor when. They seemed to completely not care about me being a customer with them, and basically told me I was being demanding for even asking or making the claim that it's not right to withdraw the money from a customer and then just never send them the product (I mean come on: a month had passed - and they never so much as tried to send me an email saying "we're sorry we're taking so long, we're doing our best"). I believe they do not do their best - and if those horrible messages they wrote me were in fact their best then I am just mortified for them.
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Cons:
  • No customer service
  • Bad attitude towards customers
  • One month waiting after debit from my account

Preferred solution: Apology

User's recommendation: Do not support a business who treats their customers this way, and who do not comply with card brand rules!

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